Privacy Policy

Introduction and Overview

At ferolumaviex, we understand that your privacy matters. This policy explains how we collect, use, store, and protect your personal information when you use our master budget creation platform. We're committed to being transparent about our data practices and giving you control over your information.

This policy applies to all users of our services, whether you're accessing our website, using our budgeting tools, or participating in our educational programmes. We've designed our approach to comply with UK data protection laws, including the Data Protection Act 2018 and UK GDPR requirements.

Information We Collect

Account and Profile Information

When you create an account with ferolumaviex, we collect basic information needed to provide our services. This includes your name, email address, and any profile information you choose to share. If you're participating in our learning programmes, we may also collect information about your educational background and career goals.

Financial Data for Budgeting Tools

Our budget creation platform requires certain financial information to function effectively. This might include income figures, expense categories, and spending patterns. However, we don't require or store sensitive information like bank account numbers or payment card details unless you specifically choose to save them for convenience.

Technical and Usage Data

Communications and Support

We keep records of your communications with our support team, including emails, chat conversations, and phone calls. This helps us provide better assistance and track resolution of any issues you encounter. We also store preferences for marketing communications and newsletters if you've subscribed to them.

How We Use Your Information

Service Delivery and Improvement

The primary reason we process your data is to provide and improve our budgeting services. This includes creating personalized budget templates, generating financial reports, and offering relevant educational content. We analyze usage patterns to understand which features are most helpful and where we can make improvements.

Communication and Support

We use your contact information to send important updates about your account, respond to support requests, and share relevant educational content if you've opted in. This includes notifications about new features, security updates, and occasionally, information about our learning programmes that might interest you.

Research and Development

We conduct research to better understand budgeting challenges and develop more effective tools. This involves analyzing aggregated, anonymized data to identify trends and patterns. Individual users are never identifiable in this research, and we take care to protect privacy while gaining insights that benefit all our users.

Data Sharing and Disclosure

Third-Party Service Providers

We work with carefully selected third-party providers to deliver our services effectively. These include cloud hosting providers, email services, and analytics platforms. All third parties are required to maintain appropriate security measures and use your data only for the specific purposes we've authorized.

Legal Requirements

There are limited circumstances where we might need to disclose personal information to comply with legal obligations. This could include responding to court orders, regulatory investigations, or law enforcement requests. We would only share the minimum information required and would notify affected users unless legally prohibited from doing so.

Your Rights and Choices

Access and Correction

You have the right to access all personal information we hold about you and request corrections if anything is inaccurate or incomplete. Most of your profile and preferences can be updated directly through your account settings. For other information, you can contact our privacy team using the details provided at the end of this policy.

Data Portability and Deletion

You can request a copy of your data in a portable format, which includes your budget templates, financial goals, and account information. You also have the right to request deletion of your personal data, though we may need to retain certain information for legal or security purposes for a limited time.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account preferences, or contacting us directly. Even if you opt out of marketing, we'll still send essential communications about your account and our services.

Data Security and Retention

Security Measures

We employ multiple layers of security to protect your personal information. This includes encryption of data both in transit and at rest, regular security audits, and strict access controls for our staff. Our systems are designed to detect and respond to potential security incidents quickly.

Data Retention Periods

We keep your personal data only as long as necessary for the purposes outlined in this policy. Active account data is retained while your account remains open and for up to two years after account closure. Financial data used in budgets is kept for the same period unless you request earlier deletion.

International Transfers

Some of our service providers are located outside the UK. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including adequacy decisions by the UK government or standard contractual clauses approved by data protection authorities.

Cookies and Tracking

Our website uses cookies and similar technologies to provide functionality and improve your experience. Essential cookies are necessary for the platform to work properly, while optional cookies help us understand usage patterns and personalize content. You can control cookie settings through your browser or our cookie preference center.

We use analytics services to understand how users interact with our platform, but this information is aggregated and doesn't identify individual users. We don't use invasive tracking or create detailed profiles for advertising purposes.

Updates and Changes

We review and update this privacy policy regularly to ensure it remains accurate and reflects any changes to our practices or legal requirements. When we make significant changes, we'll notify users by email and through prominent notices on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Minor updates, such as clarifying existing practices or fixing typographical errors, may be made without advance notice, but the effective date will always be updated to reflect when changes were made.